AI Customer Support Agents
Archi Group builds AI support agents for web chat and email, trained on your actual products, policies, and order data. They resolve the routine majority of questions instantly, around the clock, and hand the rest to your team with full context.
Half your inbox is the same ten questions
Where is my order. How do I return this. Does this fit my model. What does shipping cost. Your team answers these hundreds of times a month, slowly, while the questions that actually need judgment wait in the same queue. Customers now expect instant answers at 10pm, and the businesses that provide them win the sale.
What we build
An agent built on your real products, policies, and data:
- A website chat agent grounded in your real catalog, policies, and help content
- Email triage that sorts, drafts, or fully answers messages by rules you approve
- Live order status lookups through your store platform
- Returns and exchanges started automatically within your policy
- Clean escalation into your helpdesk or inbox, with the full conversation attached
- A monthly report on resolution rate, response times, and handoff quality
In mature deployments, well-built agents typically resolve 40 to 60 percent of routine tickets without a human touching them.
Why it will not make things up
The agent answers only from your approved data. When it does not know, it says so and hands off to your team instead of guessing. Every conversation is logged for review, and we tune weekly during the first month. A support agent that bluffs is worse than no agent, so this rule is built in, not bolted on.
Proof: over 15 years of answering customers
We have answered ecommerce customer questions for over 15 years at WeGotLites and Lites & Decor, the same stores where our SkuControl platform tracks 12.8 million supplier units. We know which questions eat a support team alive, because they ate ours.
What it costs
Builds run $4,500 to $12,000 depending on channels and integrations. Ongoing care starts at $350 per month and covers hosting, model usage within a fair allowance, monitoring, and monthly improvements. For context, comparable custom builds with store and helpdesk integrations are commonly quoted at $25,000 to $85,000 by larger shops. Free audit and fixed quote first.
How it works
- 1
Free audit. A 20 minute call where we find the three places AI can save your business the most time or money. You get a fixed quote, whether or not you hire us.
- 2
Build. Most projects go live in 2 to 6 weeks. You approve everything before it touches a customer.
- 3
Run. We monitor, fix, and improve the system every month, and you get a plain English report on what it did.
Common questions
What does it plug into?
Shopify, BigCommerce, and other store platforms, helpdesks like Gorgias, Zendesk, and Freshdesk, or a plain email inbox. No helpdesk required.
Do we need a help center or FAQ first?
No. We build the knowledge base from your policies, product data, and past customer emails. Most clients start with nothing written down.
What if a customer asks for a human?
They get one, immediately, with the conversation attached. No loops, no dead ends. That rule is non-negotiable in every build.
How do we know it is working?
A monthly plain English report: how many conversations it resolved, how fast, what it escalated and why, and what we improved. If we can connect revenue data, we track that too.
How long until it is live?
Typically 2 to 3 weeks: one week to build the knowledge base and integrations, then testing on real past conversations before it faces a customer.